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refund policy

Refund Policy for Wearable Art:

 

I want you to be completely satisfied with your wearable art purchase. If for any reason you are not satisfied with your order, I offer a straightforward refund policy to ensure your peace of mind.

  1. Eligibility for Refunds:

    • Refunds are available for all wearable art products purchased directly from The Artful Porpoise

    • Custom-made or personalized items may not be eligible for a refund unless there is a manufacturing defect or error on our part.

  2. Refund Process:

    • To initiate a refund, please contact me within [number of days] days of receiving your order.

    • Provide your order details, including the item(s) you wish to return, the reason for the return, and any supporting documentation (such as photos in the case of damaged or defective items).

    • Our customer support team will guide you through the return process and provide you with a return merchandise authorization (RMA) number.

  3. Return Shipping:

    • You are responsible for shipping the item(s) back to me in their original condition and packaging.

    • We recommend using a trackable shipping service to ensure the safe return of the item(s).

    • The shipping costs for returning the item(s) are non-refundable, unless the return is due to a manufacturing defect or an error on my part.

  4. Refund Options:

    • Once we receive the returned item(s) and verify their condition, we will process your refund within [number of days].

    • The refund will be issued using the original payment method used for the purchase.

    • If the original payment method is not available, we may offer alternative refund options such as store credit or a refund via check.

  5. Non-Refundable Items:

    • Gift cards, promotional items, and items marked as final sale are non-refundable.

    • Returns or refunds for custom-made or personalized items will be evaluated on a case-by-case basis.

 

Please note that this refund policy applies only to wearable art purchased directly from The Artful Porpoise. If you purchased my products through a third-party retailer or website, their refund policy may apply.

If you have any further questions or require assistance, please don't hesitate to reach out to me. I value your satisfaction and will do our best to ensure a positive shopping experience with The Artful Porpoise.

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